Q: Hair can be Dyed, Printed ?

A: Yes, the hair only can dye to more darker color, don’t suggest dye to more lighter color. Suggest choose a right color directly, that can save your dye time.

Q: Hair can be make wavy, Curl, straight style ?

A: Yes, you can curling or straightening the hair by iron, please don’t do it too frequently.

Q: Why the hair extensions getting tangled ?

A: The hair tangle because of dryness, oil, dirt build-up, salt water, chlorine, or wrong combing method, high temperature iron on the hair also easy cause the hair tangle. Suggest wash your hair 1 – 2 times per week, Use wide tooth comb on the hair too, Or consult your stylist for more help you can.

Q:How to Identify Human Hair and Synthetic hair?

–Firstly, get ready for a lighter and a little strand of hair ( At least 10 hairs）.
–Then, burning the end of hair for 3 Seconds.

********Human Hair********
—Burns very quickly, and it smells like a burst fragranced.
—When the lighter is moved away, the fire will be extinguished immediately.
—After burning, it is easy to turn to be ashes.
——————————————-
********Synthetic Hair********
—Smells like burning plastic, very pungent, and there is black smoke when it is burning.
—When the lighter is moved away,The hair will continue to burn for several seconds.
—After burning, it turns some small lumps.

Q: What precautions need attention ?

A: Yes, any precautions below Please wash hair in time after swimming or working out. When use hot iron, please keep the temperature less than 100 Celsius (212 Fahrenheit ). more higher temperature, more easy damage the hair.
Never sleep with wet hair extensions. Always make sure the hair is dry and pulled up or preferably put into a braid to keep hair from tangling at night.

Q: Why the real hair color looks different with description?

Monitor Reason: Because the colors on the Monitors of different mobile phones and computers are different, we will use the displays of Apple mobile phones and computers as the standard, and try to show the pictures of the products as true as possible. But even so, we cannot guarantee that the color of your hair after receipt will be exactly the same as when you purchased it.

Q:Why the hair color I ordered this time looks different with last same hair order?

A: It’s normal.
If you buy more than two hairs of the same size in one order, the hair you received may be the same color. But if you buy new hair with the same color after more than 3 months, or buy a different size of hair at one time, there may be a color difference. Because the factory will dye according to the standard color card we provide, but because of the hair products and dyeing batch, the factory can only guarantee that the color of the same length of hair dyed in a dyeing vat within a production time is exactly the same. In addition to this situation, there may be color differences for hair of different sizes. This is a normal production process, please understand. But please don’t worry, the factory will ensure the color difference will not be obvious. If you are still worried about this issue, please let us show you the latest hair color before each purchase so that you can decide to pay or not.

Q: Can I return goods if I don’t like ?

A: Yes, You can return your hair back within 15 days after you get your hair.
If your order is with “Free return”.
Contact us, we will send you a link for getting Aliexpress standard shipping label, you just need to do the steps.

If your order is not with the “Free Return” service, Please keep hair in its original states and contact us in time. We will send you the return shipping address. Except for the quality problem because the buyer for Return & Refund, the shipping cost needs to be paid buyer. We will extend the processing time for your order and after the package arrives, we will refund all your money.

Q: What Can I Do When Purchase production time is Running out ?

A: If your purchase protection time is running out, Please contact us and we can help you to extend it. So your money will not go to my account.