We want all of our customers to be satisfied with their items. We inspect and fully test each item that we sell (except New items). Don’t worry, we’re here to help. We encourage our customers to inspect their items physical and functional condition upon receipt to ensure that it conforms to the description of the item purchased and let us know in the first 3 days. All returns require a Return Merchandise Authorization Number (RMA#). Please contact us to receive your RMA # before returning an item. Please note that unauthorized returns will not be accepted. Once approved for a return, you will receive an email with return instructions and in some cases, a prepaid return label. Please note that: All returns will be inspected prior to a refund being issued. Items that are altered in any way (including locking of unlocked phones) will not be accepted Buyers who simply do not want their item or bought the wrong item are responsible for return shipping and a 15% restocking fee. Refunds will be issued within 3-5 business days of receipt of the item.