Which network should I purchase?
We have both Unlocked and Network Locked listings. You can tell which listing you are looking at by reading the title which will state either "Unlocked" or "Locked." If you plan to keep the same network for the life of the device, you can purchase one of our Network Locked listings for your network or an Unlocked listing. If you plan to switch networks or take the device outside of the United States, we recommend purchasing from an Unlocked listing. Note that any Network Locked devices are locked to the specific network advertised on the listing and cannot be unlocked. If you are not sure which listing you should purchase from, please contact us.

I purchased the correct network for my plan; how do I activate the device?
Install your network SIM card in the device (if applicable) or follow the prompts during activation for Set Up eSIM. Orders do not include any physical SIM cards because they carry information specific to your plan and allow your device to connect with your network. If you do not already have a SIM card, your current one is not working, or you need help with eSIM activation, go to your local network store for activation assistance.

Every device is comprehensively tested with Phonecheck software to prepare an 80-point diagnostic device history report, helping our team to ensure that the functionality and capacity for each of the thousands of components in your device arrives fully functional and ready for use as described.

Are your devices water resistant?

We do not guarantee water resistance on any of our devices.

I have a question or concern. How can I contact you?

We are here to help and happy when our customers are! Please click the "Contact seller" option and our friendly and professional customer service will respond to you within 1 business day.

My device developed a defect, can you fix it?

If your device arrives damaged or develops a defect within 60 days, send us a message. Our trained technicians offer FREE repairs!

I want my money back, what do I do?

Starting on the day your order arrives, you have 60 days to return the device for a full refund. Send us a message and we will provide a pre-paid return label and return instructions.

Note: We do not cover return shipping costs if the device is taken outside of the United States after delivery.

How long will it take to get my order?

All orders ship via FREE Fedex 2 Day Delivery from Lawrence, Kansas within 1 business day. Weekends are not included as business days. 1 Day expedited upgrade is available for a cost. Orders placed Monday through Friday before 2 PM CST will ship out that same day. Orders placed after 2 PM CST on Friday will ship Monday. Tracking number e-mailed after order shipped. Orders where the total is $750.00 or higher will ship with Signature Required on delivery.

How much does shipping cost?

Fedex 2 Day Delivery default shipping is FREE! FedEx Standard Overnight is $37.00.

Do you ship internationally?

We are able to to sell internationally to the countries served by the eBay International Shipping program.

What is and is not included in my order?

Orders include the purchased device and a generic charging cable. Orders do not include the original retail box, original accessories, or SIM card.

Can you provide specific pictures of the exact device I will receive?

No. We have thousands of devices in stock at any given time and so providing a picture of the exact device you will receive is not feasible.

Can you send me the IMEI of a device?

Yes. After you receive your shipment confirmation, send us a message and we can provide the IMEI to you at that time.